Contact Echoo
Echoo is a small team, so there is no ticket queue to disappear into. Pick the channel that matches what you need and you will reach someone who can actually answer it.
Where to write
Discord
Fastest route for anything about using the app: setup, a command that will not fire, a provider that will not connect. Other users and the maintainer are both there.
discord.gg/T4DshzkPDGGitHub issues
Bugs and feature requests. Public, tracked, and the right place if you want to be able to follow what happened to your report.
github.com/michael-elkabetz/echoo/issuesSales and enterprise
Volume licensing, deployment questions, or a security review before your organisation approves the app.
sales@echoo.aiPrivacy and data requests
Access, correction, deletion, or any other data-protection right. We respond within the period required by applicable law.
privacy@echoo.aiLegal, billing and refunds
Refund requests (have your Paddle order reference ready), billing disputes, and the single point of contact for legal correspondence under the EU Digital Services Act.
legal@echoo.aiAccessibility
Barriers you hit using Echoo or this site, and requests for an accessible alternative.
accessibility@echoo.aiResponse times
Discord is usually same-day on weekdays. Email is slower - allow a few business days, and up to five for refund requests, which are reviewed case by case. Data-protection requests are answered within the statutory period regardless of the queue.
Business details
Echoo is operated from Tel Aviv, Israel, and is the service provider and data controller for the personal data described in the Privacy Policy. Paddle acts as Merchant of Record for Pro and Max subscriptions and handles billing, tax, and refund processing.
A postal address is available on request at legal@echoo.ai. Building something on top of Echoo? The developer docs cover the public content API.