Customer Feedback to Report
Aggregate raw customer feedback from multiple sources, identify recurring themes and sentiment patterns, and produce a professional report for stakeholders.
4 stepsWorkflow Steps
Collect and Paste Feedback
Gather customer feedback from surveys, support tickets, reviews, or NPS responses. Paste them all into Echoo together.
command: action-itemsExtract Themes and Patterns
Echoo analyzes the feedback to identify recurring themes, sentiment (positive/negative/neutral), and frequency of each issue or praise point.
command: brainstormGenerate Action Items
Convert the identified themes into prioritized recommendations with clear ownership suggestions.
command: action-itemsFormat as Professional Report
Structure everything into a stakeholder-ready report with an executive summary, detailed findings, and recommended next steps.
command: professional-tone
Example
Input
Feedback batch (last 30 days): "Love the product but the mobile app crashes constantly on Android" - App Store review "Your support team was incredibly helpful resolving my billing issue" - NPS comment (score: 9) "The onboarding took way too long. I almost gave up after step 5" - Survey response "Can't figure out how to export my data. The help docs are outdated" - Support ticket "Best tool I've used for project management. The timeline view is chef's kiss" - G2 review "Android app is unusable. Fix it or I'm switching to Asana" - Support ticket "Why is there no dark mode? It's 2026" - Feature request "The new calendar integration saved me hours this week" - NPS comment (score: 10) "Onboarding wizard is confusing. Too many steps to get started" - Survey response
Output
# Customer Feedback Report -- March 2026 ## Executive Summary 9 pieces of feedback analyzed across App Store, NPS surveys, support tickets, G2, and feature requests. Overall sentiment is mixed: strong praise for core features (timeline view, calendar integration, support quality) offset by significant friction in mobile stability and onboarding. ## Key Themes ### Critical Issues | Theme | Mentions | Sentiment | Priority | |-------|----------|-----------|----------| | Android app stability | 2 | Negative | P0 | | Onboarding complexity | 2 | Negative | P1 | | Outdated help documentation | 1 | Negative | P1 | ### Positive Signals | Theme | Mentions | Sentiment | |-------|----------|-----------| | Timeline view | 1 | Very positive | | Calendar integration | 1 | Very positive | | Support team quality | 1 | Very positive | ### Feature Requests - Dark mode (1 mention) - Data export clarity (1 mention) ## Recommended Actions 1. **Android stability sprint** -- dedicate next sprint to crash fixes. Churn risk is explicit. 2. **Simplify onboarding** -- reduce wizard steps; consider progressive disclosure. 3. **Update help docs** -- audit and refresh export documentation as a quick win. 4. **Roadmap dark mode** -- low effort, high satisfaction signal. ## Methodology Feedback collected from 5 sources over 30 days. Themes identified by frequency and severity. Prioritization based on churn risk and implementation effort.
Tips
Include the source of each piece of feedback (survey, ticket, review) for better context.
Paste at least 8-10 feedback items for meaningful theme detection.
Add NPS scores or star ratings alongside comments when available.
Run this workflow monthly to track how themes change over time.
Frequently Asked Questions
Echoo handles batches of up to a few hundred items effectively. For larger datasets, batch them into groups of 50-100 and combine the theme outputs.
Yes. Echoo classifies each piece of feedback as positive, negative, or neutral and aggregates sentiment by theme.
Absolutely. Specify the sections you need (e.g., "executive summary, themes, recommendations, raw data appendix") and Echoo will follow your structure.
Yes. Add a translation step before analysis and Echoo will normalize everything to English before identifying themes.
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